is Disk Space?
This is the set amount (in megabytes) of files you can store
on your server space.
What is Bandwidth?
Bandwith is the monthly transfer of data you are allowed.
Cpanel is a advanced, easy to use automated control panel packed
with many features, that lets you control and manage your website
and email. You can also view your web statistics and install instant
Programming languages can I use for my site?
your server's uptime?
Our server is one of the most advanced in the world and ensures
that your data is both safe and reliable - our uptime is over
99.5%. We guarantee an uptime of 99%.
server uses LINUX, my computer runs Windows, will I be able
to use my webspace?
Yes, LINUX is only the OS our server runs on, your site will
be viewable in every known web browser supporting OS including
AOL, WebTV and MacOS X.
you have an online order system?
Yes! Our online ordering system is fast, secure and easy.
you have a money-back guarantee?
Yes, if you are not satisfied with your new account within 30
days of purchase then we will refund you the purchase price.
do I contact about problems with my account?
Visit the support section, there are many ways we can get in touch.
you offer a trial package?
No, however if you are unsatisfied with your hosting within
30 days we will refund you in full. You can however, try out
CPanel - this will give you a good idea of how your site will
already own a domain, can I transfer it to a hosting account with
Yes you can, it won't cost you a dime, please email support for
is an addon domain?
An addon domain is simply a way to describe a domain for which
content is pulled from a subfolder instead of from the main
site's own content. For instance, a photographer might have
a domain camera.com and wish to set up another domain on their
account called photos.com, but have photos.com show different
content than the master domain. In that case, photos.com would
be set up as an addon domain, pointing to the folder /photos
under the main site. Visitors to photos.com would only see that
URL in the address bar of their browser when visiting the site
- no references would be shown from the main site camera.com,
and photos.com would be treated as a completely separate site.
is parked domains ?
domains are basically an alias domain name to your master domain,
it will be pointing to the same webpages as your master domain
is pointing to. For instance, masterdomain.com/index.htm and
parkeddomain.com/index.htm is pointing to the same webpage "index.htm".
domain extensions can I register with my WebHostingAce account?
You can use any ICANN or Nominet accredited domain extension with
our server. (All common ones will work - .com, .biz, .net, .org,
accounts come with shell access?
No. Due to security risks we have discontinued shell access to our servers.
I upgrade my account?
Yes, you can upgrade to any of our packages simply by submitting
a ticket to http://helpdesk.webhostingace.com, with your account
username and the package you wish to upgrade to. You only pay
the difference in package prices to upgrade.
happens if I exceed my monthly allowance?
You will receive an email from us asking you to either upgrade
your account or purchase more bandwidth. You will have 5 days
to respond to the email or your site may be suspended until
the next calendar month when bandwidth totals are reset.